Natalia Mindak

CEO of Westelecom, a telecom operator in Odesa, Ukraine. I build AI into real business operations and ship my own digital products.

What I build



Technology that works in real business

I run an active telecom operator and, at the same time, build our own digital products in-house. I value technology that takes on concrete work and delivers results, not technology that merely sounds good on a slide.

My cases

AI in customer service

Our own AI assistant answers subscribers knowing the real reason behind each request.

Own digital products

CRM, billing and standalone products built for real processes.

Reliability and autonomy

Internet that keeps working even during power outages.

Team training

A Sales Academy that systematically teaches the team to sell.

Professional path

Education

Higher education

Degree in History and Law, V.G. Korolenko Institute.

Second degree

2002

Economist, "Enterprise Economics", Odesa State University of Economics.

Recognition

First place in the "Information Technologies of the Future" category (2016).

Active member of the "Women in Business" association.

Career

Finance

Progressed from accountant to chief accountant in a telecom company.

Leading Westelecom

since 2007

Leadership at the WESTELECOM telecommunications company.

CEO of Westelecom

since 2015 — present

Under my management the company grows steadily and ranks among the leading telecom operators of the Odesa region, embedding AI into daily work.

What I build

Real products in production, not advice from a podium.

Ivanka — an AI contact-center operator

An AI assistant wired into our systems: it sees outages in the area, account status and debt — and gives a concrete answer instead of an empty "let me check".

AI salesperson

Overnight it processes a cold base of thousands of companies, scores and prioritizes — so in the morning the manager gets a live conversation, not a list of numbers.

Own CRM and billing

Built for our processes, so we control the logic of tariffs, invoices, sales and service ourselves.

Sales Academy

Systematic sales training for the team — simulators, coaching, call reviews.

Digital products

Standalone products beyond telecom — from renting housing without agents to a beauty & aesthetics marketplace.

Expansion

We bring internet to new towns and villages of the Odesa region — where large operators don't go.

Contact

Reach out on any channel you prefer.

Telegram channel

@natalia_mindak

Instagram

@nata_mindak

Westelecom

westelecom.ua